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SUPPORT
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Is The Service Really Unlimited?For normal internet usage, YES! No more overages! our plan includes unlimited data with high speed depending on congestion you may experience slower speeds. Normal internet usage like streaming music and movies/surfing/gaming etc. Illegal activities would include data abuse and suspicious usage. Data abusers are those who purposefully push limits or conduct known illegal activity like torrenting etc. If you consistently burn through a half terabyte or more a month (that’s over 500 GBs!), that is not normal internet usage and you could be asked to split your usage between two accounts or the service could be terminated by the carrier. To put that into perspective the average Household in America uses 150 Gb/month. So just please utilize our service with regular discretion so we can continue to provide our members with high-speed wireless internet. (BE REASONABLE)
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How Long Until I Recieve My Order?We will process the order within 24h of receiving the order and 3-5 days for shipping. we ask you to contact us upon receiving your equipment so we can activate your account.
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Is There Contracts/Credit ChecksAll of our plans require no contract and no credit checks! Yes, these are month to month prepaid subscription plans! Each payment prepays your next 30 days. You may, of course, cancel your subscription with us at any time. You own your router and can restart your get4gwifi within 3 days of the end of your monthly subscription with no extra charges after the 3 days we will have to replace your sim card and there will be a $25 activation fee.
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I Cannot Pay For My Service Next Month What Can You Do For MeThis is a PREPAID, UNLIMITED INTERNET DATA PLAN. We are forced to suspend your account if payment isn’t completed on your recurring subscription date. You can however reconnect your service at any time with a $25 reconnection fee.
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Can I Travel With My Router?These are wireless mobile routers that are packed with a 3000 mAH battery, and they can be used "on the move". We've tested them on interstates in vehicles, camping in national parks, friends houses, Grandma's house and everywhere else. This being said, there are definitely times when heading into wooded areas or valleys/mountains, the signal will cut out. However, if you are on open roads with many cell towers around then it's relatively steady. Think of our routers like your cell phone… you have the coverage a lot of the time but not all of the time. We would recommend using it in one place overall, but traveling with these are quite nice. Just don't expect a perfect constant signal anywhere and everywhere.
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Our 14-Day Money Back GuaranteeOur 14-Day Money Back Guarantee allows you to try our service at No Risk! If the service does not meet your needs in any way, simply return the device for a complete refund of your order total less a $55 restocking fee.
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